Aussie Voyages | ABN 82 679 659 913 | ATEC Accredited Inbound Tour Operator
Last Updated: May 2026 | Effective: 1 June 2026
Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law (ACL) or any other applicable legislation. Our goods and services come with guarantees that cannot be excluded under the ACL. Where your statutory rights apply, this policy operates alongside — not instead of — those rights.
Aussie Voyages operates as a registered inbound tour operator and travel wholesaler for Australia and New Zealand. We act as a booking agent for many products and as a principal for others. This policy outlines our cancellation and refund terms across all booking types.
Exact cancellation terms are always displayed on each product page before you confirm a booking. Where a supplier’s terms differ from this general policy, the supplier’s terms take precedence and will be clearly disclosed at the time of booking.
Most bookings require a non-refundable deposit to secure your reservation. Deposit amounts vary by product and will be clearly shown at checkout. Common deposit structures include:
Full payment is required by the date specified at checkout. If full payment is not received by the due date, Aussie Voyages reserves the right to cancel the booking and forfeit any deposit paid. We will make reasonable attempts to contact you prior to cancellation.
No Surcharge. Aussie Voyages absorbs all third-party card processing fees on consumer bookings. The price you see is the price you pay.
A card processing surcharge applies when payment is made by credit or debit card. No surcharge applies for bank transfer, PayID, invoice, or offline payment.
Note: Payment processing surcharges on B2B transactions may be non-refundable where permitted by applicable law.
Refunds are calculated based on the time between your written cancellation request and the scheduled departure or check-in date:
| Timeframe | Refund Amount | Notes |
|---|---|---|
| 30+ Days Before | Full refund | Small admin fee may apply |
| 15–29 Days Before | Partial refund | Supplier cancellation fees deducted |
| 7–14 Days Before | Reduced refund | Higher cancellation charges apply |
| 2–6 Days Before | Minimal refund | Up to 75% cancellation fee |
| Within 48 Hours | No refund | 100% cancellation fee applies |
| No-show | No refund | Full booking amount is forfeited |
These are general timeframes. Always refer to the specific cancellation terms shown on your product page and booking confirmation, as supplier policies may be stricter.
Many tours and experiences qualify for free cancellation. Where offered, you may cancel at least 24 hours before the scheduled departure time for a full refund to your original payment method.
Products eligible for free cancellation are clearly marked on the product listing page.
Some bookings are designated “Non-Refundable” at checkout. These typically include:
Non-refundable bookings cannot be cancelled, refunded, or credited under any circumstances. This will be clearly disclosed before you confirm your booking. We strongly recommend travel insurance for these bookings.
Most tours are operated by third-party suppliers. Refund eligibility depends on the individual supplier’s cancellation policy, which is shown before booking. Factors that may affect refund eligibility include:
Transfers have stricter cancellation terms due to scheduling constraints:
Delayed flights: We will do our best to accommodate flight delays based on supplier availability and policies. Please notify us as soon as possible via phone or WhatsApp.
Hotel and accommodation cancellation terms depend on the rate type booked:
Refundable up to the date specified in the booking (typically 24–48 hours before check-in).
No refund under any circumstances.
Peak/school holiday periods have stricter cancellation windows disclosed at booking.
* Note: Cancellation fees may equal the first-night charge or the full stay charge depending on the specific supplier rules.
Packages combine multiple services (tours, hotels, transfers, etc.). Important package cancellation rules:
Group bookings (generally 8 or more passengers) are subject to specific terms:
We understand that unexpected personal circumstances can arise. Compassionate or medical cancellations are assessed on a case-by-case basis and are not automatically guaranteed a refund.
Note: Approved compassionate cancellations may result in a partial refund, travel credit, or waiver of cancellation fees, subject to supplier cooperation. Decisions are final and at the discretion of Aussie Voyages management.
You may request date changes, passenger updates, or product changes subject to:
A change request that results in a significant alteration to your booking may be treated as a cancellation and rebooking, rather than an amendment. This applies when:
Failure to appear for a booked service without prior written notification constitutes a no-show:
If you believe you have a valid reason for a no-show (e.g., medical emergency), please contact us within 48 hours with supporting documentation. No-show reviews are at our sole discretion.
If you booked your product through a travel agent, online travel agency (OTA), or third-party platform:
In the event of circumstances beyond our reasonable control (“force majeure”), including but not limited to:
Refunds in force majeure situations depend on the policies of the individual suppliers involved and are not guaranteed. Aussie Voyages will make all reasonable efforts to secure refunds, travel credits, or rebooking options on your behalf, but cannot be held liable where suppliers decline to provide refunds.
Aussie Voyages strongly recommends that all customers purchase comprehensive travel insurance at or before the time of booking.
A comprehensive policy may cover:
Note: Aussie Voyages does not provide travel insurance directly. Please contact a licensed insurer or your travel agent for options.
If you have a concern about a charge, we ask that you contact us directly before initiating a chargeback or payment dispute with your bank or card issuer:
Initiating an unjustified or premature chargeback without first allowing Aussie Voyages a reasonable opportunity to resolve the matter may result in the dispute being contested. Repeated or fraudulent chargebacks may affect your ability to make future bookings with Aussie Voyages.
Aussie Voyages does not offer a statutory cooling-off period for travel bookings. Travel products are generally exempt from cooling-off rights under Australian Consumer Law.
Some bookings may qualify for a full refund within 24 hours of booking at our discretion, provided:
If you are unhappy with a refund decision or our handling of a cancellation:
Email our team at bookings@aussievoyages.com.au with your booking reference and details.
We will acknowledge and register your complaint within 2 business days.
A final resolution decision will be reviewed and provided within 10 business days.
If we are unable to resolve your complaint to your satisfaction, you may contact:
Some products operated by third-party suppliers have their own specific cancellation and refund terms, which may be more restrictive than this general policy. Where this applies:
To request a cancellation, please contact us with the following information:
This policy is governed by the laws of New South Wales, Australia. Aussie Voyages Pty Ltd | ABN 82 679 659 913 | ATEC Member. This policy is subject to change. The version published at aussievoyages.com.au/cancellation-policy is the current version.