πŸ† ATEC Accredited|ABN 82 679 659 913|Registered Inbound Tour Operator
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HomePrivacy Policy

Privacy Policy

Aussie Voyages Pty Ltd Β |Β  ABN 82 679 659 913

Last Updated: 25 May 2026

Policy Sections

Aussie Voyages Pty Ltd (ABN 82 679 659 913) (β€œwe”, β€œour”, β€œus”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, services, booking systems, and communication channels.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Privacy Officer

You may contact our Privacy Officer at any time regarding questions, requests, or complaints related to your personal information or this Privacy Policy.

Privacy OfficerJasbir SinghAussie Voyages Pty Ltd
πŸ“§ info@aussievoyages.com.auπŸ“ž 1300 217 578 | +61 2 7241 5571πŸ“ Unit 6/46 Coolah St, Griffith NSW 2680, Australia

2. Information We Collect

We may collect personal information including:

πŸ‘€ Name, email, phone, residential address
✈ Passport details (where required for international arrangements)
🧳 Booking details, travel preferences, dietary requests
πŸ’³ Secure payment processing details
πŸ“¨ Enquiry forms, support tickets, and correspondence
πŸ’» Technical data (IP, browser type, cookies, analytics)

We do not knowingly collect sensitive information unless required for delivering a requested service and with your consent. We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.

3. How We Use Your Information

We use your personal information to:

βœ” Process bookings, reservations, payments, refunds, and cancellations
βœ” Send booking confirmations, invoices, itineraries, and updates
βœ” Provide customer support and respond to enquiries
βœ” Detect and prevent fraud, chargebacks, and misuse
βœ” Improve our website, products, services, and experience
βœ” Send marketing communications where permitted or with consent
βœ” Conduct internal analytics and operational reporting
βœ” Comply with legal, taxation, and regulatory obligations
πŸ›‘ No Sale Policy: We do not sell your personal information to third parties.

* Users are responsible for maintaining the confidentiality of their account credentials and activities conducted under their account.

4. Payment Processing

πŸ’³ Stripe Secured Processing

Payments on our platform are securely processed through Stripe, a PCI-DSS compliant payment processor. Aussie Voyages does not store complete credit card details on its servers.

Payment providers may collect and process personal and financial information in accordance with their own privacy policies and applicable laws.

5. Sharing Your Information

We may share your personal information with:

🏨
Tour Operators & Tourism Suppliers

Shared to fulfill accommodation, transfers, bookings, and activities.

πŸ”Œ
Reservation Systems & APIs

Rezdy, Respax, and other integrated channel management systems.

☁
Cloud Hosting & Software Providers

Infrastructure services including Amazon Web Services (AWS).

βš–
Government & Law Enforcement

Regulatory and government agencies where required by applicable laws.

All third-party providers are required to protect your information and use it only for authorised operational purposes.

6. International Data Transfers

Your personal information may be stored or processed in Australia or overseas, including by cloud infrastructure providers located in countries such as the United States.

Where personal information is transferred outside Australia, we take reasonable steps to ensure overseas recipients handle your information in accordance with standards comparable to the Australian Privacy Act 1988 and the Australian Privacy Principles.

7. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

πŸͺ Improve website functionality and user experience
πŸ“Š Analyse website traffic and visitor behaviour
🎯 Support marketing and remarketing campaigns
πŸ“ˆ Measure advertising performance and conversions

This may include tools such as Google Analytics, Google Ads, Meta Pixel, and related advertising technologies. You may manage cookies through your browser settings or cookie consent preferences.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil operational, legal, accounting, and compliance obligations:

πŸ“… Transaction & Booking RecordsUp to 7 years for tax and regulatory purposes.
πŸ“¨ Marketing ConsentUntil user consent is withdrawn.
πŸ’» Technical & Security LogsGenerally up to 90 days.
πŸ”’ Refund & Chargeback DisputesRetained as required for legal compliance and fraud prevention.

* Verified account deletion requests are generally processed within 30 days, subject to legal obligations.

9. Your Rights

Under Australian privacy laws, you may request:

πŸ‘ Access to your personal information
✏ Correction of inaccurate information
πŸ—‘ Deletion of certain personal information
πŸ“­ Withdrawal from marketing communications
πŸ“‹ Information about how your data is handled
Send Requests to Privacy EmailTo exercise any of your rights:
βœ‰ privacy@aussievoyages.com.au

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Security

We implement reasonable technical and organisational safeguards including:

πŸ”’ SSL/TLS encryption
🧱 Firewalls & monitoring
🚫 Restricted access controls
☁ Secure hosting infra
πŸ” Regular security audits
πŸ’³ PCI-DSS compliance

* While we take reasonable steps to protect your information, no online system can guarantee absolute security.

11. Data Breach Notification

We maintain procedures for identifying, investigating, and responding to data breaches.

πŸ‘‰ Where required under the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the OAIC as soon as practicable following an eligible data breach.

12. Children's Privacy

Our services are not directed to children under 18 years of age. Minors must obtain parental or guardian consent before using our services or providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, operational practices, or services. Updated versions will be published on our website with a revised β€œLast Updated” date.

14. Contact Us

Privacy Officer

Aussie Voyages Pty LtdπŸ“§ info@aussievoyages.com.auπŸ“ž 1300 217 578 | +61 2 7241 5571πŸ“ Unit 6/46 Coolah St, Griffith NSW 2680, Australia

Office of the Australian Information Commissioner (OAIC)

🌐 www.oaic.gov.auπŸ“ž 1300 363 992

15. Australian Consumer Law

Nothing in this Privacy Policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or other applicable Australian legislation.